Unified Communications

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Providing e-mail helpdesk support via locally run software in a Windows environment?

Submitted by David V, CEO, software company

1 comments

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In our business we will be selling desktop software, and we expect to get thousands of new customers each month. When a customer buys the product they will automatically be eligible for one year of e-mail based support from purchase date. I am looking for a solution where I can support these customers through e-mail in an organized manner. Having thousands of new customers each month means that we need a structured way of supporting them. Therefore, we need some type of helpdesk system so that when we receive an e-mail to support@ourcompany.com, the e-mail goes into a system where it ...

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Providing an ounce of prevention when I can’t get to a client’s laptops?

Submitted by Tony Moraros, owner, TonyTheComputerGuy.com, San Mateo, CA

5 comments

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I own a small IT consulting and services company, with several local, small businesses as my clients. One of them is an eight-employee branch office of a PR firm in San Francisco. Everyone at the PR firm uses laptops. These are PR folks, and they live on their computers. When they’re in the office, they’re working on the laptops. When they’re out of the office, they have the laptops with them. If you take their computer away, they’re dead in the water. So the thing I’m wrestling with is, how do I maintain their laptops if I have at most ...

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